Manage Your Subscription
At PetDose, we make it easy to manage your subscription. You can update your subscription details, change your delivery schedule, or cancel future renewals at any time.
How to Manage Your Subscription
To manage your PetDose subscription:
- Access your Subscription Management page using the link provided in your subscription confirmation or account.
- Select the subscription you would like to manage.
- Choose the option you need, such as updating your delivery frequency, quantity, or other available subscription details.
- Save your changes.
Your updated subscription details will apply to future subscription orders.
Cancel Your Subscription
You can cancel your PetDose subscription at any time.
To avoid being charged for the next subscription order, cancellation requests must be completed before your next scheduled billing date.
Once a subscription payment has been successfully processed, that order is considered final and will be shipped as scheduled. Orders that have already been processed cannot be canceled or refunded through subscription cancellation.
Change Your Delivery Schedule
If your subscription offers multiple delivery frequencies, you can change your preferred delivery schedule through the Subscription Management page.
Your updated frequency will apply to future subscription orders.
Change Your Quantity
If available for your subscription, you may update the quantity of your subscribed product before your next billing date.
Changes made after an order has already been processed will apply to future orders only.
Billing & Automatic Renewal
PetDose subscriptions are billed automatically according to the delivery frequency selected at checkout.
For example, if you select Delivered Monthly, your subscription will automatically renew and your payment method will be charged according to the scheduled renewal date.
You may update or cancel future renewals at any time before the next billing date.
Already Been Charged?
If your subscription payment has already been successfully processed, the order becomes final and will be shipped as scheduled.
Canceling your subscription after payment has been processed will prevent future renewals, but it will not cancel or refund the order that has already been processed.
Need Help?
If you have trouble managing your subscription or need assistance with your account, please contact our customer support team:
Email: hello@petdose.com
We're happy to help with your subscription and answer any questions about your upcoming orders.