Returns
At PetDose, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return your product under the terms outlined below.
30-Day Return Period
PetDose offers a 30-day money-back guarantee beginning on the date your order is delivered.
If you would like to request a return or refund, please contact us within 30 days of delivery at:
Email: hello@petdose.com
Please include your order number, full name, and reason for the return so our support team can assist you.
How to Request a Return
To start a return:
- Contact hello@petdose.com with your order details.
- Explain the reason for your return.
- Our support team will review your request and provide return instructions if your request is eligible.
- If a return is approved, please follow the instructions provided by our support team.
- Once we receive your returned product, it will be inspected before the refund is processed.
Please do not send any product back before contacting our support team and receiving return instructions.
Return Processing
Once we receive your returned product, please allow 5–10 business days for inspection and processing.
If your return is approved, the refund will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process the refund and display the funds in your account.
Shipping Delays & Non-Delivery
If your order is delayed because of unforeseen shipping carrier issues, please allow up to 25 business days before requesting a refund or replacement due to non-delivery.
Shipping times may be affected by carrier delays, weather, customs processing, or other circumstances outside of PetDose's control.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
PetDose is not responsible for delivery issues, delays, or losses caused by incorrect or incomplete address information.
If a package is returned due to an incorrect address, additional shipping costs may apply before the order can be reshipped.
Subscription Orders
If you have a PetDose subscription, you may cancel future renewals at any time before your next scheduled billing date.
If a subscription payment has already been successfully processed, that order is considered final and will be shipped as scheduled.
Canceling your subscription after payment has been processed will prevent future renewals, but will not automatically cancel or refund the order that has already been processed.
Need Help With a Return?
If you have questions about returning your order or need assistance with a refund, please contact:
PetDose Customer Support
Email: hello@petdose.com
Please include your order number so we can locate your order and assist you as quickly as possible.