Refund Policy

At PetDose, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, our 30-day money-back guarantee allows you to request a refund subject to the terms below.

30-Day Money-Back Guarantee

You may request a refund within 30 days from the date your order is delivered.

The 30-day period begins on the delivery date, not the purchase date.

To request a refund, please contact our customer support team at hello@petdose.com and provide your order number and reason for the request.

Refund Eligibility

To help us process your request, please provide:

  • Your order number
  • Full name used when placing the order
  • Email address associated with the order
  • Reason for requesting a refund
  • Photos or other relevant information, if applicable

Each refund request will be reviewed by our customer support team according to the terms of this policy.

Shipping Delays

If your order is delayed because of unforeseen issues with the shipping carrier, please allow up to 25 business days before requesting a refund or replacement due to non-delivery.

Shipping delays caused by carriers, weather, customs, or other circumstances outside of PetDose's control may affect delivery times.

Returns

If a return is required, our support team will provide instructions on how and where to return the product.

Please do not send a product back before contacting us and receiving return instructions.

Once your return is received, please allow 5–10 business days for the returned product to be inspected and processed.

Refund Processing

Once your refund is approved, the refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and display the refund in your account.

Subscription Orders

PetDose subscription orders are billed automatically according to the subscription schedule selected at checkout.

You may cancel your subscription at any time before your next scheduled billing date to prevent future renewals.

If a subscription payment has already been successfully processed, that order is considered final and will be shipped as scheduled. Canceling the subscription after payment has been processed will prevent future renewals, but will not automatically cancel or refund the order that has already been processed.

For assistance with your subscription, please contact us at hello@petdose.com

Order Cancellations

First-Time Orders:

First-time orders may be modified or canceled within 24 hours of purchase.

After the 24-hour window, the order may be processed and sent to fulfillment. Once processing begins, changes or cancellations may no longer be possible.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

PetDose is not responsible for delivery issues, delays, or losses resulting from incorrect or incomplete shipping information.

If a package is returned because of an incorrect address, additional shipping costs may apply before the order can be reshipped.

Need Help With a Refund?

If you have questions about our refund policy or would like to request a refund, please contact:

PetDose Customer Support
Email: hello@petdose.com

Please include your order number so we can locate your order and assist you as quickly as possible.